Refund policy

At Nijii, we take great care in crafting intimate apparel with hygiene, comfort, and quality as our top priorities. To maintain these standards, our return and exchange policy is designed thoughtfully.

⏳ Return & Exchange Window

We offer a 15-day return and exchange policy from the date of delivery.

🚫 Non-returnable Items

For hygiene reasons, panties are strictly non-returnable and non-exchangeable.
We request you to kindly check sizing carefully before placing your order.

🔁 Eligibility for Return/Exchange

• Items must be unused, unwashed, and in their original packaging
• All tags and hygiene seals must be intact
• Items showing signs of wear or damage will not be accepted

📩 How to Initiate a Return/Exchange

To request a return or exchange, please reach out to us at:
Niji.intimates@gmail.com

Please include your order number and reason for return/exchange in your email so we can assist you quickly.

💌 Important Note

Once your request is reviewed and approved, our team will guide you through the next steps for pickup or exchange.

We appreciate your understanding and support in maintaining hygiene standards for all our customers.